A:We are a genuine manufacturer – Shandong CRONX Heat Transfer Technology Co., Ltd., specializing in the R&D, design, and production of cooling equipment such as evaporative cooling systems and air coolers. The company has a complete technical team, production workshop, and quality inspection process. All products are manufactured in-house, providing you with direct technical support and after-sales service, eliminating intermediary markups.

A:We ensure product reliability through full-process quality control:

Design Stage: Experienced technical engineers create customized designs based on your operating parameters.

Production Process: A dedicated workshop supervisor oversees the process, and photos are taken of key milestones (such as fan and motor nameplates).

Pre-shipment Inspection: Before final payment, we provide production progress photos and can provide third-party or customer on-site inspection as required by the contract.

After-sales Tracking: Information on key components of each piece of equipment (fan, pump, motor) is archived for easy maintenance.

A:CRONX has experience serving over 1000 clients across various industries. We will recommend the most economical solution based on your application scenario (e.g., petrochemical, food production, pharmaceutical, power, etc.). For accurate selection, please provide the following key parameters:

• Cooling medium and inlet/outlet temperature

• Ambient wet-bulb/dry-bulb temperature

• Required heat exchange (kW/h)

• Are there water, electricity, and gas connections on site?

You only need to fill out our provided "Inquiry Form Template," and our technical engineers will complete the solution design and provide feedback within one to two business days.

A: The delivery time for standard and non-standard customized equipment is usually 30-45 days, depending on the equipment type, process complexity, and current order schedule. After receiving the customer's confirmed design and 30% prepayment, we will immediately arrange production. Approximately 15 days before shipment, we will proactively report the production progress and coordinate the final payment. For urgent projects, please specify this when placing the order, and we will do our best to coordinate the schedule.

A: We provide lifetime technical support and a clear after-sales guarantee: After the equipment is shipped, we will assist you in preparing customs clearance documents and remind you one week before arrival at the port.

After the equipment arrives on site, we can provide remote video installation guidance or send an engineer to the site for commissioning (cost as agreed in the contract).

We will proactively follow up on the installation progress, establish a customer satisfaction survey file, and respond to all issues within 24 hours.

All order shipping photos and key component nameplate information are archived for easy future maintenance and spare parts supply.